INSTANTcase™ sample text - bulletin style

Superior Customer Satisfaction
Dell boosts RTL Web site performance.

Challenge:
RTL, Luxembourg's leading portal for news and entertainment, had an IT infrastructure which lacked the power, reliability, ease of management and scalability the company needed to meet the challenges of growing user demand.

The Solution:
Dell delivered a solution that met all of RTL's challenges based on Dell PowerEdge Servers and a connected Dell/EMC CX-400 storage area network (SAN). Dell Professional Services provided smooth and fast implementation.

Results and benefits, Tom Weber, Head of R&D, RTL:
Excellent performance - "We now have the processing power we need to provide sophisticated services."
Effective management - "Our services can now be managed centrally."
Reliability - "There is virtually no possibility of downtime."
Scalability - "Our new Dell architecture will cost-effectively scale to demand."
Value - "Dell hardware represents excellent value for money all round."
Service - "As a result of this excellent level of service, the site will go live on schedule."

"We very quickly had all the servers, cables, switches and other components we needed to begin building the architecture. With two days of consultancy from Dell Professional Services, we were able to deploy the SAN and get the solution up and running with no problem. As a result of this excellent level of service, the site will go live on schedule."
Tom Weber, Head of Research and Development, RTL
INSTANTcase™ sample - story style

IDP selects the ideal partner for SAPO South African Post Office

Hybrid mail roll-out
During 1998, the South African Post Office (SAPO) purchased the ePost Open One hybrid mail solution. The move to offer hybrid mail was motivated by the need to improve domestic service levels and support South Africa’s drive to attract international investment. As SAPO had no previous experience with hybrid mail solutions it was seeking an external partner to assist with the process.

SAPO produced a draft tender to be sent out to a specified number of mail houses. IDP’s brief was to review the draft tender document from both technical and operational points of view, evaluate tender responses and recommend a suitable partner.

IDP’s experience is a major asset
IDP reviewed the draft tender document and set up a decision framework designed to enable a systematic evaluation process. After discussing changes with the postal operator’s management, the completed document was sent to a select group of mail houses in South Africa.

Once tenders were received, IDP carefully assessed the meter-high stack of documentation and compiled its recommendations into a comprehensive report.

The IDP consulting team’s many years of experience in implementing and operating hybrid mail systems proved extremely useful at this stage. Through the team, SAPO was able to draw upon IDP’s vast network of customers, suppliers and advisers to obtain up-to-the-minute input.

A successful conclusion
IDP’s final report was delivered in February 1999 along with its recommendation, easily meeting the stringent deadlines SAPO had set for the tendering process.

SAPO appreciated the expert knowledge IDP brought to the project – in particular the company’s ability to answer specific questions on topics such as production equipment capacity and compatibility. SAPO’s careful choice of partner proved to be key to successfully implementing and operating the new mail service.